March 22, 2014: Telemarketing Seminar

Once again the Asialink Finance Corporation held its Telemarketing Seminar last March 22, 2014 with Mr. Bonifacio Villaflores at Room 305 AIC Gold Tower.

It is indeed another great day to learn and establish a professional outlook for our telemarketers who had fun as they discover new ideas in the world of telemarketing.

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With great passion to know the different facets of telemarketing, the participants indulge themselves to the ideas imparted to them. They discovered ways to promote good customer service and educate themselves in the idea of Pre-call Planning, a way to better their service with customers.

To end the day, we award the participants who have participated and the winning group who have showed great effort in every activity they had.

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 We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

-Jeff Bezos

With all the learnings we had, we hope you’ve brought with you not a 75% quota of mentality but a 100% possibility of success!!!

We hope to see you again ;)

Mastering Telemarketing for Seminar the Month of March 2014

It is a great day  for the AFC Telemarketers! A day of learning and finding new ways to better their customer service and have fun last March 8, 2014 at Room 305, HR Room AIC Gold Tower.

“Service is not something you do. It is something you are.”  ― Stella Payton

“Service is not something you do. It is something you are.”
― Stella Payton

With Mr. Bonifacio Villaflores, the participants had a worthwhile discussion of the ways a telemarketer should respond to different types of customers via phone and even boost their confidence as a premier marketer of the products and services of the company.

“The purpose of every business and organization is to get and keep customers.”
― Shep Hyken, The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

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“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”
― Marilyn Suttle

The seminar ended  with a simulation in which one has to play the part of a telemarketer and a client.

With batch 1: Showing off their smiles as they receive their certificates…
Batch 2: Enjoying their moment as they flash that winning smile :)

Batch 2: Enjoying their moment as they flash that winning smile :)

With lots of fun and joy, we hope everyone filled their day with knowledge and skills…weapons for tomorrow, arms of today.

We thank everyone for your time and effort for being with us and wishing you all the best in dealing with our clients.

See you in the next seminar :)

Early Bird for the Month of February 2014

We would like to congratulate Ms. Kristine Louie T. Lopez from the AFC Collection Division 2 for winning the Early Bird Award for the Month of February 2014.

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Ms. Lopez attended the Memo Writing Seminar last February 12, 2014 :)

Once again congratulations!!!

7S in the Workplace and Telephone Etiquette Seminar for the month of February 2014

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Last February 14, 2014 (Valentine’s Day), the employees from the Asialink Group gathered once again for another 7S in the Workplace and Telephone Etiquette Seminar.

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Through this seminar the participants were able to learn the things they can do to promote efficient workflow. They were also given some simple guidelines that can help them communicate through phone or internet in a more professional and positive manner.

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The participants also did some games and activities that could help them remember that there are a lot of things that  they have to consider whenever they are handling phone calls: that every phone call is important.

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Upon listing all the things they would like to change in their workplace and the way they handle their phone calls, we hope that we’ll see all of them in our future seminars! :D

Customer Service Seminar for the month of February 2014

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The Asialink Group employees gathered once again for another Customer Service Seminar which was held last February 13, 2014 at JINLU Training Room. In this seminar, the participants were able to learn that there are different factors that can help them give an excellent customer service.

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They were also able to practice those different key factors that can help them when they have to face different clients. They were also able to share their experiences that they had when they are the ones receiving good and bad customer service, and upon sharing they were able to identify strategies that they can use when they have to interact with their own clients.

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With all the experiences that they were able to share, we hope that they can be able to render an excellent customer service towards their clients and we also hope that we’ll be able to see them in our future seminars.

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